TikTokers Are Praising Southwest Airlines For Their Policy That Offers Up To 2 Extra Seats For Free For Plus-Size People
It's no secret that traveling as a plus-size person can be unpleasant. In fact, TikToker Jae’lynn Chaney made this viral video in June 2022 showing just how unaccommodating airlines can be:
While plus-size people typically have to purchase an extra seat, Southwest Airlines has a policy that offers up to two extra seats for free.
You can ask for an extra seat at the Southwest airport gate, and they will accommodate you for free. Or, if you want to avoid having to ask at the gate, Jae'lynn made this step-by-step video showing how you can book the extra seat or seats beforehand:
You start by booking the flight for two (or three, if you want two seats). After you select your dates and destination, enter your personal information as normal on the first ticket. For the second ticket, add your same information, but in the middle-name slot put "XS" for extra seat. That's it!
Now, as a heads-up, you will pay for the extra ticket up front, but you do get reimbursed afterward. Many people choose to do this proactively because it prevents overselling of the flight.
Either way, people have been sharing just how accommodating Southwest has been for plus-size people and how appreciated it is:
BuzzFeed spoke to Jae'lynn, who said this is a game changer for so many who have often felt overlooked by the travel industry. "I made it my mission to spotlight Southwest Airlines' groundbreaking policy revolutionizing travel for plus-size individuals and beyond," she said. "This policy isn't just about physical comfort; it's a catalyst for financial accessibility, too. I'm driven to spread the word, ensuring everyone, regardless of size, experiences travel on equal terms. EveryBODY deserves comfort and the same flying experience."
Speaking to Southwest Airlines on the phone, I discovered that the "customer of size" policy is not for tall people. I was informed that the policy is only for plus-size people who "encroach upon the seat next to them." For taller people, the agent encouraged the purchase of upgraded boarding to get a better seat. I also inquired about passengers with disabilities. To qualify for an extra seat with a disability, the passenger would have to have an impairment where they would require an extra seat, such as a full-leg cast.
I also found out that pregnant people can preboard as priority if they tell the gate attendant they are expecting.
Jae'lynn said that inclusivity across the board when traveling is crucial. "Each traveler is unique, and tailoring the experience even further based on individual needs could make it an even more unforgettable journey for everyone. It's about making every aspect of the travel experience resonate with diverse individuals, ensuring that no one is left out," she said.
"Overall, Southwest is on the right track, and I'm excited about the positive changes it's bringing. It's a reminder that continuous improvement and listening to the varied voices of travelers can refine the policy to make it even more inclusive," Jae'lynn continued. "Alaska Airlines has a similar 'customer of size' policy in place. However, on Alaska Airlines, all passengers are required to buy their extra seats up front, and from there they can only request a refund for the second seat if there’s at least one seat open on all legs of their itinerary after travel. Many airlines don’t have any information available for customers of size. In my own research, I’ve found that over 50% of the major airlines in the US don’t have any information for how plus-size passengers should navigate their airline available on their websites," she added.
Jae'lynn also has a plus-size travel petition she is encouraging people to sign.
"Embarking on a journey as a superfat individual is a profound experience, laden with both physical and mental challenges stemming from prevalent stigma and discrimination within the realm of travel," she said. "Beyond the logistical aspects of securing tickets and accommodations, meticulous research and contingency planning are essential. Navigating spaces designed without diversity in mind becomes a significant hurdle. The constant anxiety of fitting into airplane seats and contending with public facilities not accommodating diverse body types is dehumanizing. Additionally, the anticipation of potential discomfort, whether from securing a seat next to a reluctant passenger or enduring judgmental stares, underscores the pervasive societal bias against plus-size travelers. However, at every challenging juncture, there's an internal resilience that propels plus-size individuals forward. The journey becomes more than just reaching a destination; it's a deliberate effort to dismantle stereotypes and demand inclusivity within the travel landscape. Despite the obstacles, each step is a triumph over prejudice, reinforcing the notion that travel is an experience meant for everyone, regardless of size. This journey serves as a powerful narrative, challenging societal expectations and paving the way for a more compassionate and inclusive travel industry."
To conclude, Jae'lynn said her message is not just a moral imperative but a business opportunity. "By prioritizing the comfort and well-being of all travelers, regardless of size, airlines can tap into a vast market and contribute to a travel experience that truly welcomes everyone."
You can follow her on Instagram, TikTok, and YouTube and get more information on her website.
